Need Help?
Check our answers to “frequent asked questions”
or you can simply send us an Email [email protected] in case you didn’t find a solution.
Frequently Asked Questions
When will I receive my order?
You will receive your order within 25 – 40 business days.This will depend on your location and how long it takes to get through customs.
How do I track my order ?

You will receive an Email with tracking information as soon as your order has been shipped.

Do You Ship Internationally?
Yes. We do ship worldwide.
How do I know my order is conformed?
When your order is placed, you will receive an order confirmation Email. If you do not receive an order conformation email by [email protected] please check your spam folder.
I didn't receive an order confirmation email. What should I do?
If you cannot find a confirmation email in there please contact us on [email protected]
What payment methods are accepted by Kotuwamart?
We accept following payment methods.

  • PayPal
  • Credit or Debit card payments via PayPal

How can I pay with Credit or Debit card via PayPal ?

  • Proceed to PayPal from Checkout page.


  • You will be redirected to the PayPal official website. Use “Pay with Credit or Debit Card”.

  • Then you can simply do the payments from your Credit or Debit card.

How can I contact you?

Contact Our

Hey! How my we help you ?

Feel free to contact us at anytime. We are happy to answer any question you have.

Didn’t find what you needed? No problem! Ask your questions and our support team will respond as soon as possible.